Terms and Conditions
Effective 7/24/2019
Updated 12/7/22
I. General Terms and Conditions
Acceptance of Terms and Conditions. By subscribing to TV Weekly, you accept the Terms and Conditions as laid out below.
Changes to Terms and Conditions. NTVB Media may update these Terms at any time by posting the most current version of the Terms on the Site with a new Effective Date shown. All such changes in the Terms will be effective from the Effective Date. Your continued subscription to TV Weekly signifies your agreement to any changes.
Term. These Terms and Conditions will remain in full force while you subscribe to TV Weekly. NTVB Media may suspend or terminate your subscription in whole or in part at any time, with or without notice.
Electronic Form/Communications. By subscribing to TV Weekly, you consent to having these Terms provided to you in electronic form and receiving communications from us electronically, by postal mail, by phone, or by posting notices online. You agree that all agreements, notices, disclosures and other communications we provide to you electronically satisfy any legal requirements that such communications be in writing.
II. Billing and Payment
Accepted Payment Methods and Processing Time. TV Weekly accepts checks, money orders, and credit/debit card payments via mail and credit/debit card payments online or over the phone. Please don’t send cash!
Please mail your payment, including your renewal notice if you have one, to:
TV Weekly
213 Park Dr.
Troy, MI 48083
Please allow 3-4 weeks for mailed-in payments to be processed. If you are a current subscriber and know your subscription ID, please include it with your payment.
You can reach us at 877-580-4157 to renew over the phone. Renew online by clicking here or order a new subscription by clicking here.
Sales Tax. Sales tax is charged where applicable. If you
do not remit appropriate sales tax with your payment, we may assess the
difference in issues.
Automatic Renewal. Automatic renewal allows you to continue your subscription without the hassle of responding to a renewal notice or possible service interruptions. Automatic renewal is opt-in only. When you place your order or renewal with a credit or debit card, if you confirm verbally to us or mark your order form or renewal notice accordingly, your subscription will be placed in the automatic renewal program. Your subscription will automatically renew at the end of the term you selected. Payment may be processed up to eight weeks prior to your expiration date, to ensure service is not interrupted. We reserve the right to change the price of your subscription. If there is a price increase or change, we will send you notice by email or postal mail prior to your payment being processed, and you will also be given the opportunity to cancel your automatic renewal or subscription. We may attempt to contact you by phone or email if we are unable to process your payment. You may cancel your automatic renewal at any time by contacting us by phone at 888-584-6688 or by email at subscriberservices@ntvbmedia.com. If you order a trial offer and opt into automatic renewal, your renewal will be processed at the then-prevailing rate for a one-year subscription unless otherwise specified on your order form. If you cancel your automatic renewal, you’ll continue to receive issues until the end of your current subscription period.
Billing. All subscriptions must be pre-paid unless you have opted into a special promotion that specifically offers a bill-me option. Your subscription’s expiration date is defined as the final day of your final magazine. You must remit payment, or participate in our auto-renew program, to continue to receive issues without interruption.
Trial Offer. The trial offer, for $9.75 or $10.49 depending on location, is non-refundable. Only new subscribers are eligible for the trial offer. Existing subscribers, even those who originally ordered the trial offer, may not renew their subscriptions at the trial offer rate.
Cancellation Policy. You may cancel your subscription to TV Weekly at any time and receive a refund for the balance of remaining issues, less a $10.00 cancellation fee. If the balance is less than $2.00 net of the processing fee, no refund will be issued. The cancellation policy does not apply to trial offers, which are non-refundable.
Newspaper Subscriber Discount. TV Weekly subscription rates are a discount off the cover price of $7.98. Through its relationships with newspapers throughout the country, TV Weekly is pleased to offer an additional subscription discount on TV Weekly to subscribers of newspapers with which TV Weekly has a relationship. If your newspaper subscription status changes during your subscription, your expiration date will be adjusted to reflect the correct rate. Your delivery method may be changed to mail. You are eligible for the newspaper subscriber discount only if you also get your TV Weekly delivered with your newspaper. Mail-delivered subscriptions are not eligible for the discount, regardless of newspaper subscription status.
Free Gift with Purchase. Free gift with purchase is sent only with a paid subscription, unless otherwise stated on the order form. Free gifts with purchase may be substituted for an item of equal or greater value based on availability, at the publisher's discretion.
III. Content
Listings Accuracy. Our team works diligently with major listings sources and television networks to ensure that listings in TV Weekly are as accurate as possible on the day the magazine is printed. However, networks sometimes make changes to their programming schedule after the print date, and consequently, it appears as an inaccurate listing. If you notice listings inaccuracies, please call us at 888-584-6688 so we can record the changes.
IV. Delivery
Publication Schedule. An annual subscription to TV Weekly Magazine includes 52 weeks of listings in the form of 26 double issues. Frequency is subject to change without notice.
Newspaper/Local Missed Deliveries. If you miss a delivery, please contact our Subscriber Service Center at 888-584-6688 or visit us online to report the missed delivery. We will notify the newspaper delivery team on your behalf that the magazine was not delivered as expected. Most reported misses are redelivered within 24 hours. Your subscription is credited when the missed delivery is reported, and only one missed delivery can be filed per issue.
Mail Missed Deliveries. TV Weekly is Periodical-class mail. TV Weekly is delivered to the USPS 8 to 10 mailing days before the issue date. Your magazine should be delivered by the Saturday before the issue date. If you don’t receive your magazine by Saturday, please contact us at 888-584-6688 so we can alert the USPS. Please note that your magazine may only be delayed.
Damaged Deliveries. TV Weekly is mailed according to USPS recommendations for publications. If a magazine is damaged beyond use in transit, please contact us so that your subscription can be credited. Please note that the utility of the magazine must be affected in order for the credit to be issued.
Delivery Method Changes. When changing delivery methods, you may experience a brief service interruption. Your subscription won’t be charged for issues that aren’t delivered during the delivery method change. When changing from newspaper to mail delivery, allow about nine business days for the change to be completed. When changing from mail to newspaper delivery, allow about two weeks for the change.
Responsibility. If the Post Office notifies us that your subscription is undeliverable, we have no further obligation unless we receive a corrected address within one year.